Privacy Policy

1. Who We Are

Casa Furniture Ltd ("we", "us", "our") is the data controller for personal information collected through casafurnitureltd.shop. We are registered in England & Wales (Company Number: 17224384) at 174 Hampton Road, Ilford, England, IG1 1PW. You can contact us at support@casafurnitureltd.shop.

2. What Data We Collect

• Identity & contact data: name, email address, phone number, delivery and billing address.
• Payment data: card details (processed securely by our payment provider — we do not store full card numbers).
• Order data: products purchased, order history, communications about your orders.
• Technical data: IP address, browser type, device information, and cookies (see our Cookie Policy).

3. How We Use Your Data

• To process and deliver your orders.
• To communicate with you about your orders and respond to enquiries.
• To send marketing emails about products and offers (only with your consent).
• To improve our website and services.
• To comply with legal and regulatory obligations.

4. Legal Basis for Processing

We rely on: performance of a contract (to fulfil your orders); legitimate interests (to run our business and improve our services); consent (for marketing communications and non-essential cookies); and legal obligation (where required by law).

5. Who We Share Data With

We share data with trusted third parties only as needed to provide our services: payment processors, delivery couriers, email service providers and IT providers. We never sell your data to third parties.

6. Cookies

We use cookies to operate our website and improve your experience. See our Cookie Policy for full details.

7. Your Rights Under UK GDPR

You have the right to: access your data; correct inaccurate data; request deletion; restrict or object to processing; data portability; and withdraw consent. To exercise any of these rights, email support@casafurnitureltd.shop.

8. Data Retention

We keep personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements (typically 6 years for order records).

9. International Transfers

Where data is transferred outside the UK, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

10. How to Complain

If you believe we have not handled your data correctly, you have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to This Policy

We may update this policy from time to time. The most current version will always be available on this page.

12. Contact Us

Email: support@casafurnitureltd.shop | Phone: +44 7403 641088