Returns & Refund Policy

1. Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have 14 days from the day you receive your order to cancel without giving a reason.

2. Extended Returns

We offer an additional 30-day change-of-mind window for items returned in original condition with all original packaging.

3. How to Return

Email support@casafurnitureltd.shop with your order number and reason for return. We will send instructions and a returns reference.

4. Condition of Returns

Items must be unused, in original condition, and in their original packaging with all tags and accessories.

5. Non-Returnable Items

• Hygiene items where seals have been broken
• Perishable goods
• Custom or made-to-order items

6. Faulty or Damaged Items

Under the Consumer Rights Act 2015, if goods are faulty or not as described, you are entitled to a full refund, repair or replacement.

7. Refund Timeframes

Refunds are issued within 14 days of us receiving the returned item, to your original payment method.

8. Return Postage

Return postage is paid by the customer for change-of-mind returns. We cover return postage for faulty or incorrectly supplied items.

9. Process

• Contact us at support@casafurnitureltd.shop with your order number
• We will email you a returns reference and instructions
• Pack the item securely in its original packaging
• Send the item using a trackable service
• We process your refund within 14 days of receipt

10. Contact

Email: support@casafurnitureltd.shop | Phone: +44 7403 641088